We offer free shipping over 500 SEK in Sweden and on all subscription kits!

The shipping price for express delivery may vary depending on your postal code, please see the price at the checkout.

We have same day dispatch if you place your order before 14.30. How many days it takes for your package to arrive depends on which delivery service you choose. At the checkout, you can see the delivery options we offer to your address and the estimated delivery time. Right now we offer deliveries with; Early Bird Home Delivery, Postnord Home Delivery and Service point and UPS Express

If you don’t pick up your package, it will be returned to us as an uncollected package. In this case, you will unfortunately be charged 150 SEK for all costs incurred by an uncollected package. 

We strive to provide worldwide shipping, but unfortunately our courier companies is currently unable to deliver to:

Argentina, Crimea, CubaIran, Libya, North Korea, Somalia, Sudan and Syria

There may be additional countries and cities that our courier companies can't deliver to.

We accept returns within 30 days of the purchase date. If 30 days have gone by, unfortunately, we can’t offer you a refund.

For customers outside of Sweden the return shipping cost is paid by the customer. Always register your return with our customer support at support@stockholmstores.com before sending items back. Please provide us with the order number and the item that you wish to return.

If returned items are shipped internationally, clearly mark the package RETURNED GOODS to avoid any customs charges. Always make sure that the products are in the same condition as when you got them. The initial shipping cost will not be refunded.

Send your parcel with your preferred transportation partner to:

Stockholm Stores AB
Jobbex Service Formgatan 4,
SE-641 39 Katrineholm

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 working days.

As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number linked to the tracking-website. 

You can also follow your order by entering your tracking number at the courier’s website.

Email our customer support with pictures and a short explanation and we will take care of this unfortunate situatuion as soon as possible.

Email support@stockholmstores.com